2shoes.com takes your privacy seriously. We are committed to protecting your privacy.

1. We will not sell or disclose any information that identifies you to a third party without your prior approval.

2. We do not sell or use our customer's email addresses or mailing addresses for anything other than our own inhouse promotions.

3. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you have any questions or concerns about the privacy of your information or you would rather not receive this information, you may send an e-mail to sunny_dinlea@hotmail.com

Insurance

Goods shipped using FedEx, UPS, and DHL are insured by standard insurance as defined by the FedEx, UPS and DHL service terms and conditions. Additional insurance can be purchased if the standard insurance does not cover the full goods value. Various types of insurance for air freight and ocean freight can be purchased when placing the order. Please contact our sales representatives for more detail. Insurance for post office express is not included by default but can be purchased at additional cost. Very small order shipped using regular air mail has build-in insurance for up to US$30 and cannot be upgraded at additional cost.

Lost & Damage during shipment

In the rare cases of lost and damaged goods during the shipment, buyer should immediately notify the courier within the first 24 hours after the delivery and file a formal claim. All evidence and documents must be retained as proof. The courier may investigate the claim before compensation can be assessed. Buyer should also notify 2sshoes.com immediately to help process the claim.

Lost mail investigation may take time, and pre-mature filing of chargeback or payment dispute that 2sshoes.com is not at fault is completely unnecessary. Buyer agrees not to file any chargeback or payment dispute until the investigation completes and is compensated before taking any further action

Re-delivery & Failed delivery

FedEx, UPS, and DHL attempt to deliver the shipment for up to three times. If delivery still fails, the express couriers will attempt to contact buyer via phone number and email. If buyer still fails to take delivery, the goods may be returned to 2sshoes.com at buyer's expense.

For post office express ( EMS ) and regular air mail, the shipment will be returned to 2sshoes.com after multiple delivery attempts and no phone or email contact will be made by the courier.

Certain couriers, especially the post office, leave the package outside the recipient's premises when the delivery fails. 2sshoes.com is not responsible for any lost due to that.

Re-deliveries and returns to sender due to delivery failures usually incur significant delays. In any circumstances, 2sshoes.com is not responsible for such delays, failed deliveries, wrong shipping addresses provided by buyers, and any other situations that 2sshoes.com is not at fault.

If buyer fails to take delivery, the goods shall be held at buyer's sole risk in all respects. In such a case, 2sshoes.com, acting on buyer's behalf and at buyer's expense, may store, insure, protect, and resell the goods for the buyer.

Returns Due to refused delivery

Unless specified otherwise, 2sshoes.com does not accept returns due to refusal of the delivery by the buyer or consignee. If the courier returns the shipment due to refused delivery or any other reason that 2sshoes.com is not at fault, buyer agrees to pay all costs associated with the return

Customs duties

 

Many countries offer duty-free or reduced duty for importing goods from certain countries. For example, there is no import duty or tax for importing consumer electronics goods from Hong Kong to USA . Many countries offer duty-free allowance for gifts and small quantity imports from most countries.

2sshoes.com will provide the basic export documents and information, including commercial invoice and packing slip, for customs clearance at the designated country. For small to medium shipment using express couriers, 2sshoes.com may help buyer to clear the customs as a courtesy.

2sshoes.com will help buyers minimize their customs duties and will cooperate with them to satisfy their requirements legitimately. However, 2sshoes.com is not responsible for customs duties, fees, and other taxes imposed by the consignee's or buyer's countries. 2sshoes.com is also not responsible for informing the customer or consignee about their own country's import regulations, taxes or duties.

In any circumstances, customs clearance is buyer's responsibility. 2sshoes.com recommends buyers to consult with their countries' customs authority before importing any merchandise in large quantity to minimize customs duties and avoid delay.

Other shipping Issues

 

In the rare cases of shipping issues, 2sshoes.com will help the customer in resolving them. These issues include:

- Damaged goods or packages during shipment: The customer should refuse the receipt of the goods if possible and immediately file a claim to the courier. If the goods are found to be damaged after the receipt, the customer should notify the courier within the first 24 hours. Customer should also contact 2sshoes.com . 2sshoes.com will help process the claim with the courier. Once the issue has been confirmed, 2sshoes.com will follow up the insurance claim with the courier and prepare for sending the replacement as soon as the lost is compensated.

- Lost or misrouted shipment at courier's fault: 2sshoes.com will pursue the insurance claim with the courier and will either recover the shipment or send replacements to the customer as soon as the claim has been confirmed and the lost compensated.

- Delivery to the wrong address: If the courier causes the error, 2sshoes.com will work with the courier to recover the shipment or resend replacement after the insurance claim is confirmed and lost compensated. If 2sshoes.com causes the error, 2sshoes.com will try to recover the lost shipment in reasonable time frame or compensate the lost up to the total order value once the recovery attempt is deem futile. Such a case is extremely rare because all order details is confirmed and verified in writing by both parties and the courier before the goods are shipped. If the buyer provides a wrong shipping address, 2sshoes.com will help the buyer to recover the lost shipment at buyer's cost. No other compensation will be made in such a case.